5 Ways E-Commerce Payment Services Boost Customer Satisfaction
1. Secure Transactions
Digital storefronts should reserve a section of their main webpage to explaining method of payments and security tools applied to payment services.
2. Simplifies Purchasing Items Online
Consumers are much more likely to purchase products or services when entering payment information and completing the transaction is quick and simple. Whenever possible, online businesses should consider payment solutions that allow returning customers to buy with “one-click ordering”. Amazon has one-click ordering and it’s just one of many reasons why they are the biggest online retailer in the world.
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3. Provides Instant Notification of a Completed Transaction
When customers input credit or debit card information to buy something online, they want to be assured the transaction completed safely after hitting the “make purchase” button. Ecommerce payments can provide instant notification of a complete transaction to a customer’s preferred email or other messaging platform.
4. Eliminates the Pain of Calling Customer Service
A good payment platform includes everything your customer needs to view saved information, transaction history, gift card balance (if applicable) and other relevant data. Online businesses can go a step further in providing excellent customer service by adding a chatbot to their website. Chatbots are powered by algorithms that respond to certain words or phrases with standard answers to commonly asked questions.
5. Offers Customers a Range of Payment Options
Ecommerce businesses that provide a wide range of payment acceptance options, are sure to never leave any segment of the market behind. To increase sales, online merchants should consider all relevant payment options such as Credit Cards, eChecks, ACH, Gift Cards, International Payments, and Cryptocurrency.